Customer Testimonials
I had an amazing experience with Annette as she made sure my new purchase was everything I wanted and needed. It’s important to note that I didn’t feel rushed or pressured and was able to take my time making the decisions on my perfect vehicle.
Friday 6/7/24- called service dept. 5 times between 3-4pm and let ring 20 times. No answer and no way to leave message. Called Macon infinity and they answered right away and I’m taking my QX80 there for repairs. 0 stars
My name is Sharon Upton, I had a wonderful experience at Miracle INFINITI of Augusta. I purchased a 2024 QX 50 and this was truly a blessing!! I want to give highly respect to the the Miracle Infinity of Augusta family for treating me with respect, kindness and nothing but loyalty and love through the whole process. Johnny Royal/ Reuben Wilson are truly a God sent and I recommend everyone to come out to experience the loyalty that I received!!! If you want to be treated with royalty and class come on out and see these two at Miracle INFINITI of Augusta !!!!
INFINITI Customers BEWARE!! DO NOT TAKE YOUR VEHICLE TO MIRACLE INFINITI!!
I took my vehicle to Miracle INFINITI of Augusta because my brakes were squealing. They charged me money and I paid for services that were not performed. Then I took my vehicle back an additional 3 more times because the brakes were still squealing. Initially I paid for rear brake pads and rotors....then the 4th time, they told me as a courtesy they would do the same thing to the front that the did to the rear. I ended up taking my vehicle to another dealership and paid to ... Read More DealerRater - Jan 23, 2024
Reuben Wilson, was super great to work with. Very helpful and professional. I haven't bought a new car in over a decade and he made the process very smooth and easy. highly recommend him. He helped find the color we wanted even though vehicle had to be shipped and got it to us before Christmas on a tight deadline.
It was ok to deal with the maintenance people ...I. will use them again in Augus
Very professional, polite, friendly and good service, Offer assistance and helpful information on your vehicle and offer assistance while you wait
Wonderful experience at Jim Hudson INFINITI. Carl Coker was our salesperson and he did a fantastic job! No pressure, easy going. By far one of the smoothest and least stressful car buying experiences! You can’t go wrong with Jim Hudson dealerships.
Great service department - Micky kept me in the loop on progress and pricing was reasonable
Staff are always very friendly and happy. They always check back with us to make sure that we are ok.
Mickey is very caring and understanding person when it comes to his customers. Always helping you to feel comfortable in knowing that your car will be taken good care of.
Mickey is a great employee, always on point extremely helpful and understanding. thank you Mickey
WANDA AND THE TECH THAT INTERACTED WITH ME DOING MY VEHICLE REPAIRS DID A OUTSTANDING. JOB THECOMMUNICATION AND CONCERNS WAS PROFESSIONAL .
I went to look at 2021 Maxima listed on Carfax for $19800. I drove it and asked for pricing. They showed me $24998 for the car. Made no concessions and said it was Carfax sites fault. Dawn went mgr. Joseph about it. He said they couldn’t sell it for the Carfax pricing. It is still on the site at $19800. I think it is bait and switch.
I had a great experience at this dealership. Ms. Wanda was a very pleasant person.
"5 Stars!" I would definitely recommend Dawn. She was very easy to work with and made the process easy. The team at Jim Hudson INFINITI provided exceptional service.
My 22 car was riding smoothly. I went there to have the oil changed and tire rotation and balancing . Upon leaving my car was vibrating back and front. What did they do to my car? These were my thoughts. I took my car elsewhere and I was told I needed an alignment and the tires needed balancing. I had paid them for balancing . My car was sabotaged. They messed it up. Do not go there for services.
Excellent experience, service on time and as promised. Consultant knowledgeable about my car and its requirements.
Took my FX in for service. The repairs were started immediately, I was given a nice new rental vehicle to drive during my repairs.. Once I got my vehicle back, everything has been good.
I take my ‘12 Nissan Maxima for service. The staff are super friendly and prompt. They are very thorough with service performed and needed. I leave with a clean car. 🙂 The only thing that I would say is that my maintenance isn’t reset on the radio, but that isn’t a deal breaker.
I would give less than 1 star if I could. This dealership messed my car up and took $1100 from me.
While visiting Augusta, I went to the dealership for oil change in September. After the oil change my car started to make a weird noise. On a second visit to Augusta, I (reluctantly) stopped by to get the noise checked. I said reluctantly because I found their oil change expensive at $100 while the same INFINITI dealerships in Virginia would change my oil for $50.
When I called, I asked the lady what to expect cost-wise, knowing that they were expensive. The lady ... Read More DealerRater - Nov 23, 2022
Mickey was professional and very helpful. The facility was in top knotxh condition as always and my car is running exceptionally well.
This dealership provides superior customer service. From the time you drive up until the time you drive off, they treat you with kindness and respect. Kyle was such a gentleman, knowledgeable, thorough in explaining what took place with my visit and respectful. The customer service received, is like non other. I’ll definitely bring my vehicle back for additional services suggested.
Wanda Rollins was very helpful and is a true professional! She knows how to take care of a customer .
Outstanding customer service!!! From the time I step my foot on the premises to closing
Courteous, efficient, thorough, professional Knowledgeable, experienced The service team was very helpful with my issue I was having with my battery.
The service I recieved from Wanda was very professional and pleasant. She go above and beyond to make sure that you understand everything that went on with the service and answer any questions you may have.
I dropped off my car at 0930hrs for my scheduled appointment and waited about 30 minutes for a ride home. At 1104hrs an email was sent stating my vehicle service was complete. I did not receive a call from my service consultant advising me that my car was ready for pickup. I did not open the email until around 12 noon at which time I called Antonio Satterwhite who advised me that not only did he not have anyone to come get me at that time, but I needed to wait until he returned from lunch at 1400hrs because no one else ... Read More DealerRater - Mar 23, 2022
I had an amazing experience with Tony Cody in augusta ga. Since Jim Hudson bought INFINITI it open up doors for me to buy a different brand other than INFINITI. Tony is awesome and very dedicated to be a great salesman. Tony deserves recognition. Tony is patient and kind. Thank you Tony and for those who are in the market for a vehicle please ask for Tony Cody.
Welcoming of personnel friendly. Attend to your needs. And they make sure you need anything
The sale person was very professional,I there so lone trying to decide on the QX55 he was willing to send out for lunch. They were great .
KELTON DID A GREAT JOB HANDLING MY VEHICLE NEEDS AND I WILL DEFINITELY BE BACK FOR SERVICE WHEN NEEDED.
My service rep, Wanda, was extremely helpful and kept me updated on the status of my recall repairs. As another reviewer said, they did not have a loaner. This was very inconvenient since the recall service was to take several days.
Should not lie to recall customers about loaner vehicles being on recall, then gives one to someone else. Not professional to cater to certain customers over others.
Best place in Augusta!!!!! I had my 2018 QX30 serviced and I was greeted immediately. My service tech answered all my questions and my car was serviced quickly and affordably. I love this place and the service they provide. Everyone is so kind and goes out of their way to take care of me. Always a pleasant experience.
Nice and friendly staff. I am very pleased with my service advisor, Wanda Rollins. I don't have anything else to say about this dealership, but this DealerRater survey requires at least 25 words. How can you force someone to have more to say than he or she provides. The 25-word minimum is a ridiculous requirement!
Had services completed on my 21 QX50, and the service department was professional, attentive, and provided updates throughout my services.
I was greeted immediately upon arrival and escorted to Ms Wanda office where she greeted me and expeditiously began to discuss the reason for my visit. She went over the service process and afterwards I was offered transportation but none was needed. Great all around service
Hi , I’m a very unhappy customer!!!! I purchased a 2 year tire warranty for my 2017 q50 2 months ago from your dealership I was told the packet will be mailed to me . I have not received any information regarding my warranty. I’ve called a total of 13 times and left several messages for someone name “Melissa” that processes the warranty and she has not returned my call nor have I received any information regarding my warranty. I spoke with Deon and Shea on several occasions about this matter they to have relayed several messages to “Melissa” but still I’ve gotten ... Read More DealerRater - May 18, 2021
employee is rude deon yelled at another employee in front of customers nobody could anwser my questions poor dealership nobody cared but Taylor in service
I purchased a 2021 QX50 with only 12 miles the end of December, and the second day having the vehicle I noticed that the screens would shut off every 4 minutes. Imagine driving at night, and both screens shuts off and reboots with a super bright light flashing in your eyes every 4 minutes. (I was told it wasn't a safety issue by the service rep) I contacted the service department to get the problem resolved, and lets say it's 8 Feb 2021 and my screens still shuts off. James H., was the rep that called himself helping, however the 1st time they looked ... Read More DealerRater - Feb 8, 2021
Awesome place to do business! I came in after visiting several places. I wrecked my previous vehicle and saw it as an opportunity to upgrade. They really took care of me and earned a customer for life.
got a qx56 had problem with the heat and problem with my car starting,I was ready to give up on my qx56 after 4 years ,I had the problem checked out,was charge a pretty good price,didnt fix my problem,but the INFINITI in Augusta said it was fixed,it wasnt,I found the problem myself,and I fixed it,and now I would not trade my qx56 for nothing,I just wish they would had fixed the two problem instead of me,now my paint peel off in 3 spots,its still under warranty,but they probably will make ... Read More DealerRater - Feb 3, 2021
Took the day off to drive up from Savannah To purchase a car After corresponding with sales manager Kyle For 3 or 4 days The vehicle is a 2020 Q60 with 8000 miles on it After I was told the vehicle had a clean carfax with no accidents I drive 2 hours to find out that it had been hit on the front but wait we have a 2019 that only has 6000 miles but it's $5000 more Sure does seem like a Bait and switch to me what a waste of my mom's and my time
In the car biz you don't just miss ... Read More DealerRater - Jan 23, 2021
Oh how I love my new Q50 INFINITI. I purchased it on January 9 2021. I was in good hands well Ana from beginning to end!! Shes very professional. And has a great personality for sales. Wonderful service from Napleton INFINITI Washington Rd their staff Rocks😁
The service department is very courtesy. They are prompt, and a pleasure to deal with. The waiting area is very clean. Deon always gives excellent customer service.
Contina was Amazing. She took the time to understand my current needs to ensure to get me the the right car! Very professional and Knowledgeable!
Anthony Cody (Tony) is awesome! Tony is very knowledgeable and professional. He was very easy to work with. He helped me with making the decision with going with the vehicle of my choice, QX80. What a ride!! I’ve been with the INFINITI family since 2009. Tony is who you need to get with for what you want and need. He’s amazing!!
Today, 23 October 2020 was a great day!! We had the best dealer by the name of Anthony Cody (Tony), get us the vehicle we needed. If anyone is in the hunt for someone that will take his time, be patient, work diligently to get you what you need and want Tony is your guy! I would recommend him to anyone and the INFINITI brand to all who want to know if it’s worth buying an INFINITI. My answer to you will be yes, it’s worth! INFINITI has the most reliable brand!
My experience with INFINITI of Augusta was great. They took their time and assisted me. I wouldn’t go anywhere else. They are great. 🕺🏿🕺🏿🕺🏿 The best
The best dealership experience I’ve ever had when purchasing a new vehicle! I would definitely recommend them to all of my friends and family!
My husband and I have been very satisfied customers of INFINITI for many, many years. The members of the staff treat us and other customers as loving family members. We receive the regal treatment from the time we arrive until the service is completed and so proudly escorted to our car. Wanda, a service consultant, is outstanding. We are very thankful for the quality service, friendly staff, and reasonable price. Sincerely, Very satisfied customers from Lincolnton, GA
I must say Napleton Infinity dies what they say. I purchased a pre-owned vehicle from them and upon getting ready to test drive notice a light that camw on they immediately turned around and got to working on it. I purchased a Chevy and will not go ANYWHERE else for my next purchase. From Mr. Joe, to Me. Deon to James and Antonio their Service Dept is the BEST!! THANKS!!!
The service team at INFINITI of Augusta was very friendly and helpful when I had to take my car to them to get it serviced. I was new to the area and was very anxious. The customer service was great and they very personable. They were able to answer any and all questions I had while also getting me in and out in a timely manner.
Tony Cody is always available and willing to help with any questions I may have. Excellent customer service and all staff are excellent to work with.
Contina McQueen did excellent with coordinating the sale of my new car that I purchased and I live in Virginia. As well as the finance manager Craig Combs with taking care of my finance documents. I will be getting my second vehicle from INFINITI of Augusta!!
I always have excellent service at INFINITI of Augusta! Everyone is so friendly & knowledgeable. Wanda has always been very helpful in the Service Department with all of my vehicles.
Service Mgr Dion loudly asked me to drive away from the Service Bay and not come back. I went in to look at new cars and take advantage of the 4 oil change deal advertised on the radio for two of my cars. They would not schedule an appt for my BMW and when I showed up with a classic MGB they actually through me out of the Dealership in a very Rude fashion. I have been there 3 times asking to have them honor the ad on the radio. They are lying about servicing all cars, all makes and models. Dion ... Read More DealerRater - Jan 22, 2020
Hands down INFINITI of Augusta is where you want to buy your next car.Ms.Contina customer service,is top notch her knowledge as well.Napleton INFINITI is where to buy your next vehicle.
Napleton INFINITI is the best dealership ever. Tony is my salesman, and he is fantastic. Super knowledgeable and helpful, he is always there for me. Anytime I have a question about buying another car or having my INFINITI service, Tony is the go to guy. I highly recommend Tony and INFINITI of Augusta.
I love this place. They always take care of me. They are the best! I am on my third vehicle in as many years. Thank you team!
Was supposed to go and purchase a car from this dealership today 9/21/19 at 4:00 told the salesman this morning that we would pay the price that was on the statement that they offered us. He agreed to keep the car for us till that time. The salesman call my son back about 3:00 an tells him that they sold the car. BAD BUSINESS would not recommend this dealership to anyone don’t keep their word!!!!!
Very kind and helpful staff, especially the lovely, charismatic Contina McQueen and the guy in finance whose name escapes me. I came for a 2014 Nissan Versa Note SV and was at first told I could get it for $0 down and $205 a month, but unfortunately the bank had other plans and wanted $2000 down for that particular car, but I don't fault INFINITI for that.They still were very accommodating and tried to get me into another car that wouldn't require anything down but my heart was stuck on the versa and financially it was not what I was looking ... Read More DealerRater - Aug 9, 2019
I would like to thank my Sales woman Contina McQueen for her excellent customer service. She wen above and beyond to get me in a car that I loved. She listens and she delivers!!! She is very professional and pays close attention to what the customer is looking for. i look forward to continued business with Napleton INFINITI if Augusta and I would highly recommend them to my family and friends.
Contina made my car buying experience enjoyable and pleasant, she was very professional and knowledgeable about everything. Contina made sure that I was comfortable with everything.
In Augusta for The Masters. My current flashed an alarm for engine maintenance. Was contemplating a new car soon. My son suggested I look at the QX50. I wanted a Jeep Cherokee, owned one 15 years ago. Drove both and purchased a QX50 on the lot. Contina was excellent, not pushy. I did not look at the QX60, too large for me.
We received pricing for purchase but my wife and I left dealership for lunch and a discussion. We reviewed internet pricing suggestions. Took our desired price to dealership and they matched it. Out of dealership within 2 hours
Contina drove ... Read More DealerRater - May 17, 2019
Contina and Joey were great to work with and helped make the car buying experience enjoyable. They worked with me on a trade and showed me multiple options until I found the right car.
Had an excellent service writer first time meeting there but she was very good I all the writers in a customer's in the dealership itself in the whole was real great also
My experience at Napleton INFINITI of Augusta has ALWAYS been very pleasant! My service advisor, Antoinette W. Rollins (Ms. Wanda) is wonderful. She is very knowledgeable, professional, trustworthy, and kind and has always gone above and beyond to help with my service needs in a timely manner. I would highly recommend Napleton INFINITI of Augusta!
I recommend INFINITI of Augusta for your next car purchase and service. Duane helped me tremendously. The entire sales team is awesome!! You can’t go wrong here.
This is my second INFINITI this time. I really didnt have any intentions to get into the newest model. Tony Cody was the sales representative that took care of me. Tony was personable, knowledgeable, and gave me options that I couldn't refuse. Tony made this convenient for me knowing my work schedule is jammed packed. I travel from Columbia, SC to Augusta Napelton because this salesman continues to assure 1st class treatment every visit for me. Smiling Customer- Delethea Quarles
Over the last 3 weeks, I have attempted to schedule a service appt. [tire rotation & balancing) for my 2016 QX60 on three different occasions. When speaking with Napleton's call center during each call, I was told that a service advisor would be calling me back to provide a cost estimate and time of appt. I have yet to receive a call back from anyone in Napleton's service group after each of the calls.
This is terrible customer service and not the first time I've experienced poor customer service over the 2 years I've owned the vehicle.
PManor/Napleton/... Read More DealerRater - Mar 11, 2019
My husband and I went to Napleton INFINITI in Augusta just to look and see their inventory. We were greeted by a nice young lady named Cotina McQueen. She took us to her office and showed us the inventory on the computer. She was very knowledgeable about the inventory and the make of the cars. She answered all of our questions and made sure we were satisfied with the price being offered for the car we were interested in. She went back and forth several times to her finance manager to try to negotiate a price for us. She was ... Read More DealerRater - Mar 8, 2019
Last Thursday January 24, 2019 I accompanied my best friend on her journey to purchasing a new car from Infinity of Augusta. From the time we walked in, to the time of purchase it was such an amazing experience. The front desk receptionist was very nice. The car sales lady Ms. Contina was very pleasant, quick, knowledgeable, informative, patient and professional. Not to mention the the general manager Mr. Lucan B., the finance manager Mr. Erick Valentine and the other staff members were so very nice and professional as well. They truly made us feel welcomed. Im going to purchase my vehicle ... Read More DealerRater - Feb 15, 2019
I bought my used qx80 here and the service was good. Fast forward 40 days and they say I need new tires and quote me upwards of $800. I wasnt having it with the new used truck so the service manager replaced them for free since I just bought the truck. I moved out of state but stopped by in January to get my oil changed and they replaced my battery. By the end of January my truck died and left me stranded in a parking lot. After having it towed and fixed by another infinity dealership in Florida, I was informed ... Read More DealerRater - Feb 5, 2019
Came in just to look and was greeted and had a friendly experience. I would definitely recommend this place to anybody looking for something new. Thanks again.
Your sales person Ms. Contina McQueen was personable and very knowledgeable about the product line. This sales person is the reason a busy physician like myself took time for the visit.
Overpriced used cars with ZERO attention to safety prior to selling! They sell auction quality cars as Excellent condition and pitch as though cars are thoroughly run through for service. Refused to fix a cracked windshield that only costs $158 to replace after they admitted the repair failed! Don't buy from this dealership who is too cheap to fix a part for such a small price! Managers are disrespectfully to military members and hide in their office vice speaking with customers after a sell is made in order to correct problems! Makes us wonder and worry what else might be ... Read More DealerRater - Jan 29, 2018
I cannot remember the name of the Lady who was trying to sell us the car we traveled to GA from SC to look at buying, but she was very polite. We got there and were given the keys to look at an SUV, and after asking about a test drive, we were told that the car had sold online that same morning. As we were headed out the door, we were stopped and told that if we wanted to buy it today, that we could take a closer look at it. After trying to negotiate the price, we were ... Read More DealerRater - Jan 23, 2018
Friendly and knowledgeable staff, excellent inventory, clean facility. Very happy with purchase of QX 60. I felt no pressure and received what I considered a fair trade-in value for my old vehicle. Will buy from Napleton again.
Being that I’ve never purchased a car on my own Mr Carter made the process sooooo easy. He was super knowledgeable and helpful! Awesome!
This was by far one of the best experiences in car buying I have had. Thanks to Cam and Tony for finding me the right car and the INFINITI QX80 is so sleek and rides like a dream. Would also like to thank Lucan and JT for all the hard work as well. Thanks team. Fan for life.
Napleton INFINITI is by far the best car dealership that I've ever dealt with. My salesman Errick V. was professional and courteous. He made sure that all of my needs were met with the purchase of my QX60. So much luxury in an SUV, The service department provides easy online scheduling and quick service. This is my first INFINITI but definitely not my last.
My experience at Napleton Infinity was great one. I strongly recommend them to anyone who's looking to get a new vehicle. Go see Errik today.
Alyiyah and Errick V. are the guys to ask for. They helped me with everything that I needed to know about my new vehicle. They took good care of me. They're awesome!!!!
Napelton INFINITI gave excellent service as soon as I pulled into the service department. Wanda came out and greeted me and took care of me on the spot to get my car serviced. Every time I come there they make me feel like I am family, to the point I am looking to trade in my vehicle to upgrade to another one. I would strongly encourage anyone looking to buy to give Napelton INFINITI a try first!
I came into the dealership a couple of months ago. I am going through a lot right now and she has been very attentive, keeping me in her thoughts and prayers. I haven't bought yet but when I am ready, I will definitely visit Alyiyah.
I spoke to Anthony Cody and he was very professional and helpful. It's nice to know there's still great customer service out there!!
I purchased a used 2014 Q50 from this dealer, and I couldn’t have asked for a better experience. This was my first time buying a car, and everyone was so nice and helpful. They all treated me like royalty. I would definitely come back and buy from them again.
As I drove up, Aalyiha walked towards an introduced herself, she was very helpful and polite. She was very patient with me and helped me make a decision. I will definitely be coming back
Aalyiha was very helpful and polite when I came in. Almost immediately when I walked in she volunteered her service. In my life I've been to some rude dealerships but this was one of my more pleasesnt visits.
Big thank you to Joey Huber at Napleton INFINITI of Augusta for getting me in a Q50. I was so nervous about making such a huge purchase but he held my hand through the entire process. He was honest and sincere. Definitely will be back when I'm ready to get my Q60 🙂
My salesman was Dewayne. I have purchased many cars before, however Dewayne made my car buying experience extremely seemless. He made sure I had all the features I wanted in my car and the perfect color. I left very happy!!
All around great sales person. She has a great personality and voice, she knows what she is trying to sale and even though I didn't buy that day when I do purchase it will definitely be from her.
I purchased a vehicle a short time ago and I'm loving it! The first dealership I was very pleased with my salesperson (Duane Carter) and my purchase! Very professional experience and felt confident leaving. Mr. Carter was very kind, prompt , and informative! I would highly recommend him as your next salesperson.
I purchased a vehicle yesterday from Aalyiha and she was amazing, she was friendly hardwordworking patient & polite. She wasn't pushy at all for the sale. She made me feel very comfortable. Aalyiha wanted me to be satisfied with my monthly note, she worked hard to get it exactly where I needed it to be. I would give her 10 stars if I could. I will definitely recommend Aalyiha & Napleton INFINITI... GREAT PLACE & SERVICE..
Napelton of Infinity Augusta does not value your time. My husband stayed there for 6 hours!! They told us one amount for the down payment and the next week asked for more mone!! Napleton Infinity of Augusta are Liars!!
Worked with Joey Huber was very friendly and knowledgeable. Overall very satisfied with experience and recommend this dealership and to work with Joey Huber . He is very straightforward and dealership has a good range of vehicles.
I was looking for a different type of car than I normally purchase and joey really helped me change my mind without feeling forced. He really knows his product.
Great environment! Everyone was friendly. Duane Carter was very informative and patient with helping me pick out the perfect car. INFINITI cars are the best.